Recharge your mobile Prepay
Choose the option that best suits you
Frequently Asked Questions
Option 1
- Call 126.
- The voice prompt will tell you your new credit level and the validity period of your account.
- Tariff : First 7 queries free of charge (per day) ; then 60cts per query
Option 2
- Send “query” to 8122 by SMS
- You will receive an SMS immediately, indicating your credit level and validity of your account.
- Tariff: Free of charge
Option 3
- Dial *122#
- You will receive a flash message that will have your available credit and validity of your account.
- Tariff : Free of charge
Three days before your validity period lapses, we alert you by SMS. During those three days we also notify you of this state by a voice message each time you make a call. Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls. If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. When deactivated you will no longer be able to recharge or receive calls.
If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers:
- 124 for recharge
- *122# for balance enquiry
With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges.
Destination | |
---|---|
Call to my.t mobile mobiles (Prepay and Postpay) | |
calls to my.t mobile Magic Numbers | |
calls to my.t fixed lines** | |
calls to other mobile operators | |
SMS |
* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc
Recharge using my.t money
- 1. Open your my.t money app
- 2. Click on ‘Recharge’ and select ‘Airtime’.
- 3. You can recharge or buy data packs for your mobile or another my.t mobile.
Recharge using Scratch Card
Scratch Card (Option 1)
- 1. Scratch the security panel on your my.t mobile scratch card to reveal the 14-digit number
- 2. Dial 124 on your mobile
- 3. Choose Option 1 by pressing 1 to refill your account
- 4. Enter the 14-digit number
- 5. A voice prompt will give you your new credit level
- 6. You will also receive an SMS indicating your new credit level and validity of your account.
Scratch Card (Option 2)
- 1. Dial *124* + 14-digit code of the scratch card followed by #
- 2. A flash SMS will be displayed on your mobile with the new balance and validity of the account
- 3. You will also receive an SMS indicating your new credit level and validity of your account
Recharge using telecom app
- 1. Open your telecom app
- 2. Select my.t Prepay
- 3. Select your mobile number
- 4. Click on Recharge
- 5. Choose account to be recharged
- 6. Select amount
- 7. Press continue
Recharge with E-voucher
- 1. Go to any retailer with our E-voucher system (look for the E-voucher sign) and ask for an E-voucher top-up
- 2. Choose an E-voucher amount between Rs 10 and Rs 5000
- 3. Retailer will take your payment and do the transaction
- 4. You will get an SMS notification on your mobile confirming the transaction
Emergency credit
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