my.t support

It’s really easy! 

• For individual use: Visit your nearest Telecom Shop with your NID & a proof of address.
• For Small Businesses & Enterprises: Visit your nearest Telecom shop with a copy of your BRN and NID of the company’s director or the authorized signatory.

• Individuals, you can register to a maximum of 5 my.t Postpay SIM cards.
• For Small Businesses & Enterprises, there are no restrictions on the number of my.t Postpay SIM cards.

Your my.t Postpay SIM card will be activated immediately after registration in a Telecom Shop.

my.t Postpay SIM card allows you to enjoy:

• Unlimited calls & SMS
• Worry-free data usage with No pay-per-use charges
• Fixed monthly rental charges

Most of the smartphones today are already pre-configured for usage of Mobile Internet. However, should you need to configure your mobile, please follow the steps below.

Step 1

Go to «Settings» and click on «More Networks»

 

 

Step 2

Choose «Mobile Networks»

 

 

Step 3

Click on «Access Point Names»

 

 

Step 4

Go to «Network Settings» and input APN as « my.t».

 

 

If you are still having difficulty, call us on 8900.

If you do not have a mobile internet package, you must have at least Rs 6 on your account to be able to browse.

Simply send ‘conso’ by SMS to 8444.

The Postpay bundles are applicable to all local mobile/fixed lines and SMS excluding international calls, roaming calls, calls to special numbers (e.g 303XXXX, 1XX, 1XXXX etc) and Premium SMS.

Tariffs are VAT exclusive

Once your data volume allowance is consumed, you will still continue to browse for free at a speed of up to 1 Mbps.

You may also opt for a One-off Booster data pack of 15GB Unlimited or a Monthly Booster data pack of 15GB Unlimited at Rs 100 (VAT incl).

Simply send ‘conso’ by SMS to 8444

Yes, you can opt for the Postpay basic.

With the Postpay basic, the monthly rental is Rs100 (VAT incl.) and as you browse, talk or send SMS you will benefit from preferential tariffs.

The contract period for both the Postpay Bundle offer and the Postpay Basic offer is 12 months.

A penalty fee of Rs2,500 (VAT incl.) applies upon cancellation before the minimum term of contract.

You can opt for either a Voice Pack 100 whereby you will benefit from 150 mins calls to my.t mobile & any fixed operator or a data pack of 15GB Unlimited for only Rs100 (VAT incl.).

Yes, you can and your upgrade will take effect at midnight. Your bill will be adjusted on a pro-rata basis.

Enjoy the fastest mobile data package with the following offers:

• For Hotspot: 1TB Unlimited at Rs 1000 (VAT incl.). You can purchase a MiFi-4G to improve the connection
• For Tablet: 15GB Unlimited at Rs 100 (VAT incl.)
• For Machine-to-Machine (POS): 500 MB Unlimited at Rs 50 (VAT incl.)

Note: Once all the data allocated is used up, your connection will not be interrupted and you will still continue to browse at a speed of up to 1 Mbps.

Visit a Telecom Shop with your NID and a proof of address (not older than 3 months). Business owners should bring along the Company’s Business Registration Certificate.

Absolutely! You can now switch your Prepay account to a Postpay account at no additional cost while keeping your mobile number.

You will be charged the rental for the current month on a pro-rata basis plus one month rental in advance. However, the change request is subject to Terms & Conditions.

Your Postpay account will be effective immediately. Call us on 8900 if you face any issues.

The contract period for your my.t Postpay SIM card is 12 months.

A penalty fee applies upon cancellation before the minimum term of contract.

You can either use all your credit before switching to Postpay or transfer the remaining credit to another my.t mobile number.

Just send “T [recipient mobile number] [amount to be transferred]” by SMS to 8500.

You will have to subscribe again to the value added service based on the new tariffs.

Yes. To enable roaming, individuals should email us at contact@telecom.mu and businesses at businesscontact@telecom.mu.

Yes, you can upgrade your Postpay and it will be effective as from the 1^st of the following month.

A processing fee of Rs 500 (VAT incl.) will be applicable for any downgrade.

You will receive your monthly bill on the email address you provided during subscription.

Paying your bill is easy. Choose your preferred method:

• my.t money

Select ‘Bill’ icon and scan the QR code on your bill.

If you have not yet registered to my.t money, visit your nearest Telecom Shop with your NID.

• Selfcare

• Visit your nearest Telecom Shop

For individual - Visit a Telecom Shop

For Business

1) Download the Postpay Application Form

2) Fill it and have it signed by the authorised signatory

3) Email it to businesscontact@telecom.mu

You will receive an SMS notification when you reach 70% and 100% of your allocated Postpay usage.

Your unused calls, SMS & data will not be carried forward. Your monthly Postpay bundle will be refreshed at the end of the month.

Visit your nearest Telecom shop with your NID.

A penalty fee of Rs 2,500 (VAT incl.) applies upon cancellation before the minimum term of contract.

A processing fee of Rs 500 (VAT incl.) will be applicable for any downgrade.

You can purchase an additional device, Mi-Fi (4G), at Rs 1500 (VAT incl.) provided you opt for the Hotspot 1TB Unlimited package.

Yes, Deezer Premium access is included in Postpay 500, Postpay 1000 and Postpay 2000.

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