my.t support

Fun Tones service allows you to personalize your ring back tones by selecting music of your choice to callers, thus replacing the boring "ring ring" tone that callers usually hear when they call.

You can access the service through 2 interfaces:

• By connecting to the my.t mobile Portal (www.myt.mu/mobile)
• By SMS

You can register for the service by SMS or by portal (www.myt.mu/mobile)

To register by portal

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: Click on "register"
• Step 3: Enter your mobile number and click on "obtain authentication code" (You will receive your authentication code by sms through your mobile)
• Step 4: Input your authentication code in the corresponding box
• Step 5: Then click on "Register"

To register by SMS

Send <fun> SPACE <Fun Tone code> to 8787
Example: send fun 100001 to 8787

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: Go to the login area
• Step 3: Enter your mobile number, your password and code in the respective box
• Step 4: Click on "Log in". When you login, click on ‘My Fun Tone’ to access your personal library. You can manage your Fun Tones as you wish.

There are 2 ways to get your password: via portal or by sms

Via portal

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: Click on ‘Log in’. When you log in, click on ‘Forgot Password’.
• Step 3: Enter your mobile number and code.
• Step 4: You will receive your password by sms on your mobile.

By SMS

Send <pwd> to 8787
Example: send pwd to 8787

SMS keywords for Fun Tones Service

The charging of the monthly subscription fee is based on relative validity that is if you register on 5 March 2016, you will be charged Rs 10 on that same day and the service will be valid up to 4 April 2016.

2 days before end of validity, you will receive a sms notifying you of the next deduction.

You can offer a Fun Tone to a friend by SMS or via portal.

By SMS

Send <gift> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send gift 100001 752xxxx to 8787

Present Fun Tone via portal

Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.

• Step 1: In the login area, input your mobile number, password and code
• Step 2: Click on "Log in". When you log in, click on ‘My Fun Tone’ to access your personal library
• Step 3: Choose the Fun Tone you want to offer & click on the ‘present’ icon
• Step 4: Enter the presentee mobile number and click on "Present"

Note: The receiver must be already a Fun Tone customer to obtain the gift. The person offering the Fun Tone will pay for the Fun Tone fee.

A maximum of 10 Fun Tones can be downloaded and assigned.

You can manage your Fun Tone by portal.

Managing Fun Tones via portal

By accessing your personal library via the portal.

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: Click on ‘Log in’. When you log in, click on ‘My Fun Tone’ to access your personal library
• Step 3: Click on ‘advanced settings’ & ‘+ New Advanced Settings’ to manage your Fun Tones

Settings can be done:

• For special calling number You can set specified Fun Tones for a specified caller number. When the calling party calls you, he can listen to the specified Fun Tone.
• For special calling groups You can set specified Fun Tones for a specified calling group. When a calling party in this group calls you, he can listen to the specified Fun Tone.
• For specified time segment You can set Fun Tones to be played at any time, in the daily time segment, or in the special time segment.

The Fun Tones set in the Ordinary Setting page will be the default Fun Tone.

If you are a prepay customer, check that you have sufficient balance to pay for the monthly subscription fee. Also check the validity of the Fun Tone.

Once, you have downloaded a Fun Tone, you need to set it. You can set a Fun Tone via portal or by SMS.

Setting via portal

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: Click on ‘Log in’. When you log in, click on ‘My Fun Tone’ to access your personal library
• Step 3: Go to "settings" to set your Fun Tone

By SMS

Send <set> SPACE <Fun Tone code> to 8787
Example: send set 100001 to 8787

You cannot download a fun tone which is due to expire within 1 month. The following message will be displayed ‘Hello the fun tone xxx does not exist’.

No. Fun Tones will not play as long as you are abroad. It will resume playing once you return back to Mauritius, provided that subscription has not yet expired or you have not unsubscribed to the service.

No, you need to have a my.t mobile prepay or postpay SIM card.

Yes, Fun Tones service is handset independent.

By accessing your personal library via the portal. The procedures are as follows:

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: Click on ‘Log in’. When you log in, click on ‘My Account’
• Step 3: Click on modify password
• Step 4: Enter your old password
• Step 5: Enter your new password
• Step 6: Confirm your new password and click on ‘Submit’
• Your new password is modified successfully.

You will be automatically deregistered from the service after one month.

Yes

No

Yes, only the Fun Tone will not be heard by your callers.

Windows Media Player

The Fun Tones remain in your personal library for 90 days.

With Express Copy, you can now copy a Fun Tone. When you call another person, you can copy his Fun Tone by just pressing on "*" on your mobile before the person takes your call.

A Hot Fun Tone code is numeric string of 1 to 5 digits. With this feature, we can specify special Fun Tone codes to some Hot Fun Tones for advertisement purpose.

The customer can purchase the Fun Tones easily by sending the special Fun Tone codes for e.g 111 or 222 etc

Hot Fun Tones have validity periods. The customer can only browse the Fun Tone before the validity periods end. The subscribers can then purchase them via portal and SMS.

You will obtain the Fun Tone within 24 hours.

Yes, the copied Fun Tone will be set as default.

Only Rs 9 for the Fun Tone. If the said Fun Tone is on promotion, then you will be charged the promotional price indicated on the portal.

It is the same as displayed on the portal.

Yes, you will be automatically registered for the service and you will get the Fun Tone. Then, you will be charged Rs 10/- for the monthly subscription fee and Rs 9/- for the Fun Tone.

By accessing ‘My Account’ via the portal.

• Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
• Step 2: When you log in, click on ‘My Account’
• Step 3: Click on ‘Record History’ & ‘Fun Tone History’, the select the ‘copy’ menu

The Fun Tone will not be copied. You will also be notified by sms.

The Fun Tone will not be copied. You will also be notified by sms.

Service presenting allows you to offer the service to another party who does not have the service. You will pay for the monthly subscription fee. The number of month that you want to offer will depend on you. The other party must respond to your offer by sending ‘yes’ to 8787 within 3 minutes after receiving your proposal for the service. Otherwise, the operation will be cancelled.

You can offer Fun Tones service by SMS only.

By SMS

Send <serve> SPACE <number of monthgt; SPACE <friend's mobile numbergt; to 8787
Example: serve 2 752xxxx to 8787
The presentee will have to respond to your offer within 3 minutes, otherwise the operation will be cancelled.

You will be charged for the total number of months you have offered the service on the day. E.g if you have offered the service for 3 months to a friend, you will be charged Rs 30 on the same day.

No, he will be subscribed only for the service. He must then buy a Fun Tone or you can offer him a Fun Tone also. Refer to section ‘How to offer a Fun Tone’.

Your friend will start paying after the "offering" period has lapsed. He will receive notification sms and he can decide if he wants to keep the service.