my.t support
my.t business
my.t everywhere
Rent it at Rs 450 per month for 1 year
or
Buy it at a one-time payment of Rs 9,000
After 1 year, you have the option to buy the device for Rs 2,500.
Yes, Device rental x no. of remaining months to complete 12 months
Yes. The penalty fee is Rs 5,000 (VAT excl.).
Your router supports approximately 10 to 20 devices simultaneously. Please note that performance may decrease when multiple devices are connected at the same time, as bandwidth will be shared among them.
No, you cannot use this device overseas.
Your my.t everywhere 5G Box will be delivered to your doorstep by FedEx within two business days at no additional cost.
For further assistance, please call us on 8901
Yes, another person can collect the delivery on your behalf.
Please provide the receiver’s details when subscribing online and ensure an authorisation letter is presented at the time of delivery. The receiver will also need to present their National Identity Card (NID) upon collection
The my.t everywhere service uses the my.t 5G network with island-wide coverage. However, if you experience poor service coverage, we advise you to place your router:
- Where my.t mobile coverage is available;
- At least 1 meter away from electrical devices;
- In a well-ventilated and cool area away from direct sunlight;
- On a high shelf or near a window to increase your Wi-Fi coverage.
- Moreover, if you experience poor mobile connection, we recommend that you opt for Business Boost Fibre Internet instead of my.t everywhere
Actual speeds may vary depending on your location and the number of devices connected simultaneously, as bandwidth is shared among them.
Once your data allowance is used, you can continue browsing at reduced speeds based on your plan:
• 15 GB: up to 3 Mbps
• 300 GB: up to 5 Mbps
• 1 TB: up to 15 Mbps
- Open your preferred browser either on your laptop or smartphone and enter 192.168.0.1 in the web address bar;
- Log In with your device credentials (username: root ; password: admin)
- Click on tools;
- Under the tab SMS Conversation, click on +
- Send ‘conso’ on 8444;
You will receive an SMS with your remaining data balance.
If the Network Status indicator is showing that reception is not optimal, reset your router and try again.
If the issue persists, you can also Call us on 8919.
If the Signal strength indicator on the router shows weak signal, adjust the router’s direction or move it close to a window to improve signal reception.
Try connecting different devices, such as different phones, to ensure that the issue is not coming from the device you are using or reset the router by pressing the reset button, to refresh your connection.
If the issue persists, you can also Call us on 8919.
