my.t support

my.t mobile Prepay Call Charges

With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges. 

How to check my validity period and available credit?

Option 1

• Call 126.
• The voice prompt will tell you your new credit level and the validity period of your account.
• Tariff : First 7 queries free of charge (per day) ; then 60cts per query

Option 2

• Send “query” to 8122 by SMS
• You will receive an SMS immediately, indicating your credit level and validity of your account.
• Tariff: Free of charge

Option 3

• Dial *122#
• You will receive a flash message that will have your available credit and validity of your account.
• Tariff : Free of charge

Recharge on my.t money app anytime, anywhere.

Open your my.t money app, click on ‘Recharge’ and select ‘Airtime’. You can recharge or buy data packs for your prepaid my.t mobile or another my.t mobile number.

For other recharge options, click here

Thanks to the Emergency Credit service, you can get a credit of Rs10 on your my.t mobile prepay.

Simply dial 111# on your mobile. You will get an SMS confirming that you have received a mobile credit of Rs10

Rs 100 (VAT Inclusive)

• Rs 87 Free credit
• 15 GB Weekly Unlimited*
• 150 SMS 

*The free SMS and mobile data will be credited within one week following SIM activation.
An SMS will be sent to inform you once provisioned.
You will receive 2.14 GB/day for 7 days.

• Charge your mobile phone.
• Insert your SIM card as instructed in your phone's user guide
• Switch on your phone and enter your PIN number when requested. You will find your PIN on your starter pack.
• Call 124.
• Press 2 to obtain your mobile phone number.

If you enter an incorrect PIN code 3 times in a row, your SIM card will be blocked.

To unlock SIM, click on puk.myt.mu and follow the steps

Up to 250 contacts

Transfer all your SIM contacts on your phone before replacing the old SIM with the new one in order to ensure you don’t lose your SIM contacts.

Recharge on my.t money app anytime, anywhere.

Open your my.t money app, click on ‘Recharge’ and select ‘Airtime’. You can recharge or buy data packs for your prepaid my.t mobile or another my.t mobile number.

Scratch Cards (option 1)

• Scratch off the security panel on your my.t mobile scratch card to reveal the 14-digit number
• Call 124
• Choose Option 1 by pressing 1 to refill your account
• Enter the 14-digit code of the scratch card
• The voice prompt will give you your new credit level
• You will receive an SMS indicating your new credit level and validity of your account.

Scratch Cards (option 2)

• Dial *124*+ 14-digit code of the scratch card followed by #
• A flash SMS is displayed on the mobile phone with the new balance and validity of the account
• You will also receive an SMS indicating your new credit level and validity of your account.

ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One)

• Insert your debit or credit card in the slot of the machine
• Input the PIN number of your debit or credit card
• Choose your account
• Choose transaction (Recharge)
• Select the denomination
• Input your mobile number
• Confirm your mobile number
• You will receive an SMS indicating your new credit level and validity of your account.

Recharge by SMS (SBM, MCB)

You will need to have a bank account with SBM or MCB and register for this service at your bank first.

Either

Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g. Rs 100

Or to recharge with a different denomination, Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300)

Or to recharge another mobile phone,

Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number.

SMS sent to banks to top up your phone are free.

Recharge with E-transfer

Want to help a friend in need by transferring some of your credit to his/her mobile?

Well, you can do it now with E-Transfer if you have a my.t mobile prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer. You can transfer between Rs20 and Rs1000 per month.

For example, if your number is 5760 XXXX and you want to transfer Rs50 to your friend whose mobile no. is 5750 XXXX

• Send an SMS on 8500 to initiate the transfer in the form of T ‹ space › ‹ the number you wish to give credit to › ‹ space › ‹ Amount to be credited› ‹space› 0000 :
  T ‹ space › 5750XXXX ‹ space › 50 ‹ space › 0000
• The system will check if you have enough credit and your eligibility
• If sufficient credit is available, the transaction will be carried out.
• Your friend's account is credited with Rs50 and your account is debited with Rs50
• You will both receive an SMS notification confirming that everything went well SMS will cost you 60c/SMS

Recharge with E-voucher

You can also recharge your account at any retailer with our E-voucher system (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below:

• Choose your E-voucher amount between Rs 10 and Rs 5,000.
• The retailer will take your payment and do the transaction You will get an SMS notification on your phone to confirm the transaction

Option 1

• Call 126.
• The voice prompt will tell you your new credit level and the validity period of your account.
• Tariff : First 7 queries free of charge (per day) ; then 60cts per query

Option 2

• Send “query” to 8122 by SMS
• You will receive an SMS immediately, indicating your credit level and validity of your account.
• Tariff: Free of charge

Option 3

• Dial *122#
• You will receive a flash message that will have your available credit and validity of your account.
• Tariff : Free of charge

Your credit is valid for a limited period after your recharge.

Option 1: If your account has been recharged with a Scratch Card

The card denomination you are using to recharge your account determines for how long your credit will be valid.

• Scratch card of Rs 50 : credit valid for 50 days after recharge
• Scratch card of Rs 100 : credit valid for 100 days after recharge
• Scratch card of Rs 300 : credit valid for 150 days after recharge

Option 2: If your account has been recharged with E-Transfer

• When your credit is zero or your credit validity period has lapsed, you are in an "inactive" state for a period of 60 days. If your account is recharged when you are in an "inactive" state, then your validity period for your new credit will be 30 days.
• If your account is recharged when your current validity period is less than 30 days, then your validity period for your new plus existing credit will be 30 days.
• If your account is recharged when your current validity period is more than 30 days, then your validity period for your new plus existing credit will not change.

When your credit reaches Rs 25, you will be notified by SMS. When your credit falls to Rs 10, you will be notified by a voice message every time you make a call. Once your credit falls to zero, you will be in an "inactive" state; however, you will still be able to receive calls. If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls.

Three days before your validity period lapses, we alert you by SMS. During those three days we also notify you of this state by a voice message each time you make a call. Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls. If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. When deactivated you will no longer be able to recharge or receive calls.

If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers:

• 124 for recharge
• *122# for balance enquiry

When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number.

With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges. 

* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc