my.t support

Prepay Data Pack

Purchase & Activation

The new my.t 5G Unlimited packs are available for both new and existing my.t mobile Prepay customers.

Grab your my.t mobile SIM card in any Telecom Shop or my.t retailer and enjoy 5G on the most affordable mobile network.

There are 4 ways:

  • SMS: Send price of unlimited data pack to 8684
1-Hour Unlimited Send 5 to 8684
Daily Unlimited send 15 to 8684
Weekend Unlimited send 28 to 8684
Weekly Unlimited send 95 to 8684
Monthly Unlimited send 315 to 8684
3-Month Unlimited send 815 to 8684

Sure! There are 3 ways:

  • SMS: send gift <price of unlimited data pack> <friend’s mobile no.> to 8684
  • my.t money: Select Recharge Icon and choose ‘another mobile number’ on your my.t money app.
  • telecom app: Select Buy pack, choose Buy for a friend, select the data pack and continue. You can pay via my.t money, credit card or mobile credit.

You can have at most 5 different unlimited data packs on your mobile number.

You can buy as many packs as you want and their validity will be extended. 

There's just one exception: the 1-Hour Unlimited pack has a limit of two purchases per day.

The 1-Hour Unlimited pack is recommended for those in an emergency or when you need to check something important online fast. We limit the purchases to ensure everyone has a chance to use it.  If you need more data throughout the day, we have other unlimited data packs available, like our Daily Unlimited valid for 24 hours.

  • This offer is exclusively for data. Most people use more apps like WhatsApp to chat and call. Which is why our offers focus on giving you more data to use these apps freely.
  • To enjoy calls and SMS, you can get the Love Pack at only Rs 39. Send by SMS: buy Love Pack to 8684

Daily Volume Allowance

1-Hour Unlimited Daily Unlimited Weekend Unlimited  Weekly Unlimited Monthly Unlimited 3-Month Unlimited
 1 hour 24 Hours 2 days 7 days 30 days 90 days

The daily allowance allocated is reset every day at 00:05 throughout your pack validity.

1-Hour Unlimited Daily Unlimited Weekend Unlimited Weekly Unlimited Monthly Unlimited 3-Month Unlimited
Unlimited for 1 hour 7GB/day 10GB/day 5GB/day 6.7GB/day 11.4GB/day

The daily allowance allocated is reset every day at 00:05 throughout your pack validity.

Once the daily volume allowance is used, you will continue to browse for free at a reduced speed. After 00:05, your daily allowance will be reset and you will once again enjoy the offer until its validity period.

Once your volume allowance is over, your speed will be between 3Mbps to 20Mbps.

You will receive an SMS when you reach 100% of your daily volume allowance

A daily allowance is not carried forward, it is reset at 00:05.

Pack Renewal

Yes, your data pack renews automatically. You will receive an SMS notification before renewal. Data packs purchased via my.t money or credit card on telecom app and 1-Hour Unlimited pack will not be renewed automatically.

  • Your balance may be less than the Pack price.
  • You may have stopped auto-renewal of your Pack.
  • You may have purchased the Pack on my.t money.
  • You may have purchased the Pack via my.t money or credit card on telecom app.
  • You have purchased a 1-Hour Unlimited Pack.

If you would like to stop the auto-renewal, send stop <Price of Unlimited Data Pack> to 8684

Miscellaneous

This offer is exclusively for data. To make calls, ensure that you have enough credit.

To enjoy unlimited data, calls and SMS, you can get the Love Pack at only Rs 39. Send by SMS: buy Love Pack to 8684

The pack whose validity ends first will be used first.

E.g 1: if you buy a Weekly pack and a Monthly pack at the same time, the Weekly pack will be used up first, followed by the Monthly pack.

E.g 2: if your Weekly pack ends in 1 week and your Monthly pack ends in 24h, your Monthly pack will be used up first.

Yes, you can. [The pack whose validity ends first will be used first.]

No, the 4G unlimited pack and the 5G unlimited pack are two different packs.

You will continue to enjoy your old pack with 5G speed until it expires. The data volume in the pack will remain unchanged, and the pack will not auto-renew.

No, your existing pack will not auto-renew to the new offer. Once the pack expires, you will need to send the new keyword to access the new mobile data packs.

5G Unlimited data packs are available only locally (i.e. Mauritius & Rodrigues). Standard data roaming charges will apply when abroad.