my.t support

Fixed line

There are 2 Unlimited Fixed Voice Packages:

  • ALO 100 at Rs 100 (VAT incl.) per month

         - Unlimited calls from my.t Fixed line to my.t Fixed line

  • ALO 400 at Rs 400 (VAT incl.) per month

         - Unlimited calls from my.t Fixed line to my.t Fixed line

         - Unlimited calls from my.t Fixed line  to my.t mobile

         - Unlimited calls from my.t Fixed line to other operators (both Fixed and Mobile)

      

ALO offers are for residential calls only. The following are excluded in the ALO offers:

- Monthly Line Rental/ Access Charge

- International calls

- Calls to special numbers (e.g. 303XXXX, 1XX, 1XXXX etc.)

- Value Added Services (CLI, CLIR, Call Waiting…)

Any customer having a residential Fixed line with Mauritius Telecom in Mauritius and Rodrigues can register to the ALO offer.

No, you can register to the ALO offer on your existing Fixed line number.

Yes, you can make unlimited calls from a Fixed line from Mauritius to Rodrigues and vice versa with the ALO offer.

You can register to only one ALO offer at one point in time.

You will be charged pro-rata for the offer, depending on your billing cycle and also one month in advance.

It’s really easy! You can choose one of these:

Make unlimited calls and speak with your loved ones as much as you want with ALO offer.

  • When you register in any Telecom Shop with your NID, your ALO offer will be activated immediately
  • When you register via website, email or 8902, your ALO offer will be activated on the next working day

Yes, you still need to pay the Monthly Line Rental/ Access Charge for your Fixed line.

There is a one-year contract for the ALO offer.

  • When you upgrade in any Telecom Shop with NID, your upgrade will take effect immediately
  • When you upgrade via website, email or 8902, your upgrade will take effect on the next working day.

It’s really easy! You can choose one of these:

Please visit your nearest Telecom Shop with your NID.

The downgrade takes effect on the next day.  Your bill will be adjusted on a pro-rata basis.

There is a penalty fee of Rs 500 (VAT incl.) when downgrading your ALO offer before the minimum term of contract.

Please visit your nearest Telecom shop with your NID.

The cancellation takes effect on the next day.  Your bill will be adjusted on a pro-rata basis.

There is a penalty fee of Rs 500 (VAT incl.) when cancelling your ALO offer before the minimum term of contract.

Yes, FUP is applicable to ensure quality services to all customers. You can get more details in our ALO Offer Terms and Conditions.