myt support
Metro Express
The Digital Metro Ticket is your Single Use Ticket (SUT) which can be bought directly on the myt money Superapp using your wallet or your bank account.
Any myt money customer can buy metro tickets directly from the app.
Any local mobile operator can download and register to myt money Superapp and buy metro tickets directly from the app.
Buying your single use metro tickets directly from myt money Superapp provides several benefits such as:
- Convenience – pay directly from the app using your myt money wallet or your bank account
- Time saving – avoid queues at ticket machines.
- Digital ticket stored on the app – no worries of losing your physical ticket
- Paperless / Go Green
Please follow the below steps:
- Open myt money app
- Click on Metro Express
- Scan QR Code at Origin Station
- Choose number of passenger(s)
- Select Destination Station on app
- Complete Payment
- Get an instant Digital Ticket on the app
- Keep your ticket ready for inspection
Yes. You can purchase single-use digital tickets for up to 10 passengers for the same route/travel at one time.
No. You will need to scan the origin station QR code which is found at the station itself to proceed to the payment of ticket. So, it should be done at the station.
No. There is no additional charge. You pay same price as physical single-use tickets.
The fare is automatically calculated on myt money app. You can pay directly on the myt money superapp using either your wallet or your bank account.
The ticket is valid for 1 hour and 30 minutes from the time of purchase.
All tickets issued on myt money app have the same security specifications currently being used by Metro Express Ltd.
No. Each station has a unique QR Code that myt money customers need to scan to identify their origin station.
It is NOT a payment QR code where customers from other mobile payment apps can scan to effect payments.
If you are not a myt money customer, click here to download the app.
Not for the time being. Stay tuned!
For any issues related to myt money, please contact us on 8908.
