my.t support

UPI means Unified Payment Interface Service offered by National Payments Corporation of India (NPCI) in collaboration with the Bank of Mauritius.  This collaboration enables my.t money customers to Scan & Pay any UPI QR Code in India.

Any my.t money customer can use their app to scan and pay UPI QR codes.

No. There are no additional charges for using UPI QR codes in India.  You just need to put the amount in Indian Rupees (INR). The conversion to MUR will be based on the current exchange rate.

You can identify a UPI QR code by the logos of UPI or BHIM logos. You will be able to Scan & Pay at any merchant who has the QR code. If it is a valid QR code, the payment will be accepted, otherwise the transaction will be rejected.

For payments above MUR 5,000, you will need to activate roaming on your SIM card or eSIM to receive OTP and validate your payment.

Please follow the below steps:

1. Open t money app
2. Click on Pay
3. Scan UPI QR Code in India
4. Select payment method (Bank or Wallet)
5. Enter amount in Indian Rupees (INR)
6. Click on Next
7. Review Payment (amount will be shown in both INR and MUR)
8. Click on Pay to confirm payment
9. Enter OTP for payment above MUR 5,000 (Roaming should be enabled on your SIM card or e-SIM)
10. Enter PIN
11. Click on Done

For payments below MUR 5,000, you will need an authentication method (PIN, Fingerprint or Face ID).

For payments above MUR 5,000, you will require an additional authentication method (OTP).

The my.t money app will automatically apply the exchange rate from Indian Rupees to Mauritian Rupees at the rate defined by the Regulatory bodies of both Mauritius and India for each transaction.

Yes, the same my.t money daily limits apply for the UPI payment, i.e. MUR 50,000. For payment above MUR 5,000, an OTP will be sent via SMS for verification purposes. 

If your daily limit is still MUR 5,000, you can contact 8908 to assist you to upgrade your limit.

You will be notified by SMS whether the transaction was successful or unsuccessful. You will also receive instant notification on your my.t money app.

The merchant in India will be notified as per their existing flows in India, mainly via SMS or app notification. They can also verify their recent transaction history.

Ensure that roaming is enabled on your SIM card or eSIM. If not, please contact us via whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls)

For payments made via my.t money wallet, the deducted amount will be refunded in the wallet. For payments made from the bank account, the refund will be done directly to the bank account.

Yes, only for transactions paid by my.t money wallet.

When bank is debited and a reversal occurs, the customer will see the reversal transaction only on his banking app.

In case the merchant does not get the payment and the notification, the amount deducted from your wallet or bank will be automatically reversed. You can verify same from your my.t money or bank account (transactions history).

Customer may contact my.t money to confirm outcome of the payment.

You can contact our team on whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls)

Please contact merchant directly to settle the transaction or contact my.t money team on whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls).

Yes, UPI QR codes are highly secure. They comply with the regulations of the Bank of Mauritius and the National Payments Corporation of India, offering easy and safe transactions every time.

No, you will need mobile data or Wi-Fi to Scan & Pay UPI QR codes with my.t money

No, Indian payment apps cannot be used to Scan & Pay MauCAS QR codes in Mauritius for the time being.

The service is applicable only in India for now.

If you can scan the QR code but payment fails for some reason, please try again. If it still fails, please effect your payment via alternative payment mode (ie. cash or debit/credit card).

For any issue, please contact our team on whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls)